Dear Corporate Giant Who Currently Has My Laptop(s),
It has been well over a week since I dropped my computer off to you, asking you to copy all of my document and image files and transfer them to a newly-purchased laptop. It has been almost as long since you called to say that someone in your tech department BROKE the hard drive on laptop #1 while working on it, and that my files may never be recovered. And oh yeah, they hadn't been transferred to the new computer yet. So they're basically gone, you offered nonchalantly. Whoops.
Yes, I spoke angrily to you, and may have even raised my voice a few times. And honestly...I remain livid, though alternately I am purely upset. Devastated, even, remembering the photos that can't be replaced. Years worth of files on my laptop, years of work and writing and photos, which you DESTROYED, perhaps permanently.
Sure, some of the more important folders were backed up. Pictures from my last trip to Europe, our wedding and honeymoon photos...stuff like that. But most of it wasn't. Which was why I was paying YOU, Corporate Giant whose alliterated name brings rage to my heart, to make a copy of them all. So I'd have a back up of everything, in case "something happened". Unfortunately, it appears that YOU are that something that happened, and that you essentially did the exact opposite of what I paid you to do. The personal and professional injury this could cause me is breathtaking.
You had the balls to suggest I just pick up the new laptop, sans files, and start fresh. I told you that I was going to return it and buy the same computer elsewhere, and then take my old laptop to a data recovery centre on YOUR bill. You then said you'd try to fix the laptop in store, order parts and try to piece things back together, and would make further attempts to restore the files. No apology, of course - just a begrudging agreement that you'd try to make things right. The icing on the cake? When you told me not to get my hopes up. Just wait and see.
Ten days later, I am still waiting. And you still don't care.
You are a huge company with money and lawyers. I am a twentysomething writer with more student debt than money in the bank. But I have ethics, and heart, which you do not. And I will take you on however I can.
My fingers are crossed that you will fix this. Until then, you better fucking try.
Signed,
One girl who is never going back to your store ever again, you shameless fucking assholes.
It has been well over a week since I dropped my computer off to you, asking you to copy all of my document and image files and transfer them to a newly-purchased laptop. It has been almost as long since you called to say that someone in your tech department BROKE the hard drive on laptop #1 while working on it, and that my files may never be recovered. And oh yeah, they hadn't been transferred to the new computer yet. So they're basically gone, you offered nonchalantly. Whoops.
Yes, I spoke angrily to you, and may have even raised my voice a few times. And honestly...I remain livid, though alternately I am purely upset. Devastated, even, remembering the photos that can't be replaced. Years worth of files on my laptop, years of work and writing and photos, which you DESTROYED, perhaps permanently.
Sure, some of the more important folders were backed up. Pictures from my last trip to Europe, our wedding and honeymoon photos...stuff like that. But most of it wasn't. Which was why I was paying YOU, Corporate Giant whose alliterated name brings rage to my heart, to make a copy of them all. So I'd have a back up of everything, in case "something happened". Unfortunately, it appears that YOU are that something that happened, and that you essentially did the exact opposite of what I paid you to do. The personal and professional injury this could cause me is breathtaking.
You had the balls to suggest I just pick up the new laptop, sans files, and start fresh. I told you that I was going to return it and buy the same computer elsewhere, and then take my old laptop to a data recovery centre on YOUR bill. You then said you'd try to fix the laptop in store, order parts and try to piece things back together, and would make further attempts to restore the files. No apology, of course - just a begrudging agreement that you'd try to make things right. The icing on the cake? When you told me not to get my hopes up. Just wait and see.
Ten days later, I am still waiting. And you still don't care.
You are a huge company with money and lawyers. I am a twentysomething writer with more student debt than money in the bank. But I have ethics, and heart, which you do not. And I will take you on however I can.
My fingers are crossed that you will fix this. Until then, you better fucking try.
Signed,
One girl who is never going back to your store ever again, you shameless fucking assholes.























